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Return Policy


Hi Lady! Returns happen but they are a pain for everyone.  We encourage you to ask questions upfront about sizing, length, material, etc. by email at theroanpony@yahoo.com or on facebook.  We appreciate each of you and want you to be happy with your TRP purchases and have a wonderful experience so we don't mind answering your questions to make sure your TRP goodies meet your expectations.

 

We offer refunds in the form of a store credit ONLY!!! (no cash refunds or exchanges) IF the item is back to us with in 7 days from the day you receive it. Please don't just send the returns back to us you must contact us first.  Once we receive the item we will inspect it to make sure it meets all the return requirements and let you know when or if the store credit will be issued.  We can not be responsible for lost or damaged packages. TRP is not responsible for return shipping cost.

 

Requirements for return

1. All original tags must be attached

2. Item must be in unworn unwashed condition 

3.Items must be smoke, odor and pet hair free 

4.Item must be free of any makeup or deodorant stains

ALL Show purchases, Sale items and jewelry, hats, pre-order items and accessories are FINAL SALE!

 

Thank You and Happy Shopping!

 

Please send return to 17992 Old Springtown Road Gentry AR 72734